FAQs

Questions

1. How many cards can I order?
2. What about the envelopes?
3. How much will it cost?
4. How do I pay?
5. I ordered from you in the past, do I have to fill out another order form?
6. I like your cards, but how can I see what they're really like?
7. How can my friends see my card choice?
8. How much do the charities receive?
9. What is your environmental policy?
10. Will I have a charity logo printed?
11. Can I have my address printed?
12. Can I have my company's logo?
13. Can I have my printing in colour?
14. When can I expect delivery?
15. How much is delivery?
16. I'm confused! Can I talk to someone?

Answers

1. How many cards can I order?
As many cards as you wish! The minimum order is 25 cards. We are happy to fulfill any order above this. We also offer additional discounts at any time of year for orders above 1000 cards.

2. What about the envelopes?
All of our cards come with white 110gsm peel and seal envelopes. There is no extra cost for envelopes and if you make a mistake on a few just give us a call and we will try and help.

3. How much will it cost?
We have worked hard to keep our prices competitive while not reducing the quality of our product. The total cost of your order will be dependent on the number of cards, use of logos, signatures and colour. We are happy to speak to you to discuss the most cost-effective options for you. We also offer staggered discounts so the earlier you order the more you save.

4.  How do I pay?
As you choose! We accept most major debit and credit cards, cheques and BACS transfers which can be paid on ordering or we will send you a 30 day invoice once your order has been confirmed (organisations only).

5. I ordered from you in the past, do I have to fill out another order form?
Not at all! In normal circumstances, if you ordered from us in any of the past three years we will have all your details, including your greeting choice from your last order. Contact us by phone or email and we will forward you your past proof. All you need to do is choose a new card and quantity.

6. I like your cards, but how can I see what they're really like?
Order a sample via the website and we will mail it out immediately.

7. How can my friends see my card choice?
Our website is able to send emails to friends/colleagues so they can see the card you are thinking of - simply click on email to a friend

8. How much do the charities receive?
All of our personalised cards offer 12%+VAT of the total order value to your chosen charity or multi-charity. If you order direct through a charity's web site then that charity will receive 25%+VAT of the total order value.

9. What is your environmental policy?
The paper and board we use for our brochure and cards is FSC certified. The Forest Stewardship Council (FSC) is an international organisation that brings people together to find solutions which promote responsible stewardship of the world’s forests. Admiral Charity Cards has always used card that is recyclable and made from 100% Elemental Chlorine Free wood pulps, sourced from renewed commercial forests in Europe.

10. Will I have a charity logo printed?
It is normal for us to print your chosen charity logo on the inside of your card, however if you would not like this we will remove the logo. Your charity donation will not be changed if you choose to display the charity logo or not.

11. Can I have my address printed?
We are happy to print whatever you would like in your cards, from your own greeting, to seasonal opening times to your contact details. Whatever you need to make the right impression!

12. Can I have my company's logo?
Yes, we are happy to print your company's logo. Just send it to us in our required format and we will place it in your proof. If there are any problems with using your logo, we will contact you immediately to request a new logo.

13. Can I have my printing in colour?
We will print your greeting, logo in whatever colours you would like. There will be a charge for the use of colour and we will advise you of this when you order.

14. When can I expect delivery?
Delivery will be made within 7 working days from when you have informed us you are happy with your proof. All of our deliveries are made via FedEx, who offer a tracking and sign for service.

15. How much is delivery?
Next day delivery within the UK Mainland is free of charge. We will also deliver overseas, simply supply us with the address for the cards and we will arrange a quote for overseas delivery.

16. I'm confused! Can I talk to someone?
Of course! Admiral Charity Cards will help you through any questions or problems that you have. Please call our customer service team on 0207 610 6193 or email us at sales@admiralcharitycards.org